Refunds and Returns Policy for Level Up Sight
Effective Date: January 19, 2023
Welcome to Level Up Sight (referred to as “we,” “us,” or “our”). We appreciate your business and want to ensure your satisfaction with our products. Please read our Refunds and Returns Policy carefully.
1. Returns and Refunds Overview
1.1 Eligibility: We accept returns within 30 days of the purchase date for a full refund or exchange.
1.2 Condition: Products must be unused, in their original packaging, and in the same condition as received.
2. Initiating a Return
2.1 Contact Us: To initiate a return, please contact our customer support at easaville24@gmail.com.
2.2 Provide Information: Include your order number, the reason for the return, and any relevant photos if applicable.
3. Return Process
3.1 Approval: We will review your request and notify you of the approval or rejection of your return.
3.2 Shipping Instructions: If approved, we will provide instructions on where to ship the product.
3.3 Return Shipping: You are responsible for return shipping costs, except in cases where the return is due to our error.
4. Refund Process
4.1 Refund Timeframe: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days.
4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
5.1 Product Exchange: If you wish to exchange a product, please specify the replacement item in your return request. Exchanges will be processed upon receiving the returned item.
6. Damaged or Defective Items
6.1 Reporting: If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
6.2 Replacement: We will provide instructions for returning the damaged or defective item, and a replacement will be sent once the return is received and inspected.
7. Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Level Up Sight
5 End Street
Cape Town
RSA 8550
Email: easaville24@gmail.com
Thank you for choosing Level Up Sight. We value your satisfaction and are here to assist you with any concerns.